Meet Them Where They’re At (Literally): Providing Virtual Services

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Meet Them Where They’re At (Literally): Providing Virtual Services training on Wednesday, March 17, 2021 from 11:00 am to 1:00 pm. Presented by Caitlyn McClure, MSW, LCSW, Clinical Director, Maegan Schultz, MSW, LCSW, Primary Therapist and Intern Supervisor, and Erika Heatley, LSW, CADC, Primary Therapist, at Northern Illinois Recovery Center.


Summary: We currently live in a physically-distanced world trying to prevent true social distancing and isolation of our consumers.  The pandemic sped up an already rapidly-evolving system of care provision and forced immediate changes onto minimal infrastructure.  Join our team of providers for a presentation and panel discussion about what telehealth services are, the ethical considerations and barriers, how the provider and client experience has changed, and what to do about it.


1) Attendees will be able to define telehealth services and demonstrate an understanding of their scope.

2) Attendees will be knowledgeable about important ethical considerations related to providing services virtually.

3) Attendees will identify the ways that virtual service provision has impacted the experience for providers and consumers.

4) Attendees will define specific strategies and skill sets for effectively providing virtual services.


Caitlyn McClure, MSW, LCSW.  Clinical Director.  As clinical director at Northern Illinois Recovery, Caitlyn leads the clinical team in innovative and evidence-based practices to improve client care. Caitlyn completed her bachelor’s degree in counseling with a focus on addiction in 2014 and her Masters in Social Work with a specialization in trauma in 2015. Since then, she has explored the intersection of addiction and trauma and is currently pursuing her Doctor of Social Work degree to improve community and professional understanding of the far-reaching impacts of trauma. Caitlyn has experience working with bereavement, trauma, mental health, and substance abuse with youth and adults in community-based and outpatient settings. She also is experienced in crisis management and deescalation strategies.

Maegan Schultz, MSW, LCSW. Primary Therapist and Intern Supervisor.  Maegan Schultz is a Licensed Clinical Social Worker. She received her Master’s of Social Work degree with a concentration in Mental Health from UIC’s Jane Addams College of Social Work. Maegan has experience working in medical social work, community based mental health, and outpatient mental health services with both youth and adults. She also has experience working in crisis intervention and management.

Erika Heatley, LSW, CADC. Primary Therapist.  Erika Heatley is a primary therapist at Northern Illinois Recovery Center. She is a licensed Social Worker and a certified alcohol and drug counselor. She received her undergraduate degree from University Wisconsin- Whitewater with a degree in Psychology and a minor in Family and Health Studies. Erika also completed her Master’s of Social Work degree with a concentration in Mental Health and Addictions from Loyola University Chicago. Erika has experience working in outpatient services including partial hospitalization and intensive outpatient treatment in the fields of mental health, addictions and co-occurring treatment. Erika utilizes a person-center and holistic approach. Erika has a variety of experiences including biopsychosocial assessment, admissions and intake, insurance support and clinical services for the adult population in co-occurring mental health and substance use.

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